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cantoto Legal: clear rules for your account

cantoto sets out the Legal rules behind account access, identity checks, payment records and requests to change your data.

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cantoto cantoto Legal: clear rules for your account
CONTACT THE TEAM

Where to ask about Legal matters

A clear support route helps when a Legal question concerns your account, payment record or access status. We ask you to contact us from the account connected with the matter, so our team can compare your phone verification, receipt and wallet reference without requesting unnecessary details. In Jakarta or elsewhere in Indonesia, use the account support route when you need a policy clarification, a data request or help understanding a restriction.

Team online

Account support route

Send a Legal question from your signed-in account and include the relevant policy topic. We can match your request with the account step, phone verification record or access notice already attached to your profile.

Payment record request

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the transaction reference and date. We use those details to locate the record and explain what action is available under the policy.

Access clarification

If an access notice appears, ask our support team to clarify the wording and next account step. Eligibility depends on local law, so we explain the relevant restriction rather than suggesting a workaround.

DATA HANDLING

How our Legal policy works in practice

The Legal policy is supported by practical account controls rather than vague statements. We separate the details needed for access from the records used to reconcile DANA, OVO, GoPay, QRIS and bank…

Data collection

We use account details needed for access, phone verification and payment matching. A request should contain only the facts needed to locate your profile or transaction, such as a reference number and the relevant date.

Cookies

Cookies can support sign-in continuity, page settings and security checks. Your browser controls whether cookies are accepted, while some account functions may not work as intended when essential browser storage is blocked.

Account security

Keep your sign-in details private and complete phone verification through your own account. If access looks unusual, contact support from the account path so we can review the security context before changing account details.

Record retention

We retain account and payment records for the period required to manage disputes, security checks and legal duties. When a record is no longer needed for those purposes, our policy sets out the applicable handling process.

Correction requests

You can ask us to correct account data that is incomplete or inaccurate. Include the specific field, the reason for the change and a safe way to identify your account without sending a full wallet credential.

Policy contact

For a Legal request, use the account support path and state whether it concerns access, data, cookies, payment records or account closure. We use that category to route the request to the right policy process.

Answers before you open an account

These Legal answers cover the questions we expect before an Indonesian account is opened or changed. They focus on access, data, payment records and contact steps, so you can decide what to do before submitting personal details or connecting a wallet.

It covers account access, phone verification, data handling, cookies, payment records, account security, correction requests and closure. It also explains that access or eligibility depends on local law, so the policy should be read before you submit account details.

Access depends on local law. We do not suggest bypassing a local restriction. Check the access wording shown for your account and contact support if you need the policy explained before completing phone verification or connecting DANA, OVO, GoPay or QRIS.

The policy allows us to use payment references to match an account transaction. For DANA, OVO, GoPay or QRIS, keep the receipt reference and date if you ask about status. We use those details to locate the record without requesting unnecessary wallet credentials.

We use the account details needed for sign-in, phone verification, security checks and payment matching. The Legal policy describes these purposes and the related retention approach. You can ask for correction when a stored account detail is incomplete or inaccurate.

Use the support route connected with your account and name the field you want changed. Explain why it is inaccurate, but do not send a full wallet password or private credential. We may need account context before processing the request.

Cookies may support sign-in continuity, browser settings and security checks. Your browser can restrict them, although blocking essential storage may affect account access. The Legal policy explains their purpose so you can adjust browser settings with that effect in mind.

Send a request through account support and state whether you want closure, a record question or both. We check the account context first, then apply the retention rules needed for payment disputes, security matters and other legal duties.

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